Lincoln Financial Group Manager, Group Benefits Sales Support in Omaha, Nebraska

Alternate Locations: Omaha, NE (Nebraska)

Relocation assistance is not available for this opportunity.

Requisition #53601

About the Company

Lincoln Financial Group provides advice and solutions that help empower Americans to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long-term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE:LNC) and its affiliates. The company had $222 billion in assets under management as of March 31, 2015.

GENERAL PURPOSE OF JOB

The Manager, Group Sales Support will ensure the success of the administration staff in multiple sales offices and that the team meets a high standard of effectiveness in order to drive sales results in a fast paced, high volume environment. The Manager will work directly with the appropriate internal stakeholders to provide oversight and ensure excellence and consistency in business processes and drive meeting our corporate business goals within assigned office(s).

DUTIES AND RESPONSIBILITIES

  • Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assess the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.

  • Manages and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.

  • Establishes and implements individual and team priorities, performance goals and objectives to ensure completion of responsibility for his/her assigned area(s) of responsibility.

  • Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the development of talent.

  • Manages and evaluates individual/team performance and takes appropriate action to meet and/or exceed performance standards for assigned area(s) of responsibility.

  • Identifies and recommends process improvements that significantly reduce workloads or improve quality across for his/her assigned area(s) of responsibility.

  • Serves as a resource to team members and internal/external stakeholders on more complex assignments/projects for his/her assigned area(s) of responsibility.

  • Manages assigned area(s) of responsibility to ensure workloads are appropriately balanced among team members.

  • Ensures that top talent is hired and retained for his/her assigned area(s) of responsibility.

  • Builds organizational capability within his/her assigned area(s) of responsibility.

  • Manages a team and processes for his/her assigned area(s) of responsibility.

  • Allocates resources to meet peak demands throughout the territory and manages workflow of Sales Support staff to ensure business needs are meeting company expectations

  • Analyzes, identifies trends and reports on team performance metrics

  • Implements solutions from senior management and partners with management to drive business plans and goals at the office level.

  • Serves as point of escalation on new and in-force business issues for internal stakeholders; summarizes issues for senior management so trends can be recognized and addressed.

  • Creates & maintains an active pipeline of sales support talent in conjunction with sr mgmt. Collaborates with sr mgmt & Human Resources on recruitment efforts including identifying key talent, coordinating applicant assessments, and conducting interviews

  • Ensures support staff is motivated to succeed and recognized for accomplishments.

  • Partners with management to ensure positive relationships between support staff and sales staff.

  • Establishes collaborative relationships with internal stakeholders across departments.

  • Supports and provides back up as needed for senior management.

  • Attends broker/client meetings as needed to represent Field Sales Support.

  • Ensures consistent and timely communication of changes and events taking place across the entire Sales Support team.

  • Appropriately manages PTO, Overtime, and Timecard entry of Sales Support Team.

  • Manages the day-to-day operations and manages workflow of the sales support team to ensure business needs are meeting company expectations.

ADDITIONAL POSITION RESPONSIBILITIES

  • Carries out duties in compliance with all state and federal regulations and guidelines. Complies with all company and site policies and procedures.

  • Remains current in profession and industry trends.

  • Makes a positive contribution as demonstrated by: - Making suggestions for improvement- Learning new skills, procedures and processes

  • Performs other duties as required.

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.